Because each account and subscription is only attached to you via your email address, merging accounts is not possible, and there is no simple way to transfer accounts or subscriptions. However, depending on your needs and situation, we can offer a few solutions.
You wish to transfer an account (Free or Paid) to another person: For example, you may be resigning from your position and want to pass your account to another colleague or team member. You can only pass your account to another email address that is not registered with Piktochart. To do this, log into your Piktochart account. Find the Profile icon in the top right, and click it to go to your Account Settings. You can change your username and/or email for the account in the first "Settings" tab. If you are connected via Google or Facebook, you will first need to click unlink to detach your social media account from the Piktochart account.
If this option is not available, we on the Customer Delight Team can help :) We'll need an email sent from the original account, cc'ing the new email to which you wish to transfer the account. Send us a note at firstname.lastname@example.org telling us that you would like to change to the new email address.
If you are unable to access the original email to send your request, we do have a final option. We'd just need to know the name of the last infographic saved to the account. This will confirm the registered owner has granted you access and will prevent unauthorized transfer of ownership.
You wish to transfer a subscription or Pro/Lite status to another account OR
You have upgraded the wrong account: If an account is upgraded in error and you wish to apply the Pro/Lite status to a different account, we can offer a refund (within 60 days of purchase) and cancel your subscription, so that you can re-subscribe on the proper account.* This also applies to coupon and code redemptions from manual payments (2checkout); and we ask for your patience as these requests can take longer to process (2-3 days).
*This does not apply to classroom or bulk subscriptions, as we do not offer a refund. If you have any questions, let us know at email@example.com !