On the rare occasion that you are charged an extra fee while purchasing a PRO or Lite upgrade, please know that our company is based in Malaysia as stated on our website: https://piktochart.com/. We only charge flat prices, without taxes or fees, as stated on our pricing page here:
You may have received an international charge from your credit card issuer or bank. This charge is usually a small percentage surcharge that is added to transactions processed outside your country. You will need to check with your credit card company about the additional charge, and you may want to speak with them prior to the purchase so that your account is not flagged due to concerns regarding fraud.