There are a number of ways in which you can get in touch with John, Joline, Tosin, Cara, Carmen and Zhen from the Customer Delight team.
Fill in this form: http://piktochart.com/support/contact-us/
Chat with us as a PRO member. There's a "Help Us" button at the bottom right of the editor when you're logged in; click it, then "Chat with Us."
We're available 24 hours Eastern Standard Time on weekdays and 9am to 5pm on Saturdays.
We'll aim to reply your emails and/or requests within 1-2 working days.
To help us help you, here is some information which you can provide to speed things along: find a solution.