There are a number of ways in which you can get in touch with John, Joline, Tosin, Cara, Carmen and Zhen from the Customer Delight team.
Fill in this form: http://piktochart.com/support/contact-us/
Chat with us when you are at Piktochart.com. There's a Zopim bubble at bottom right.
Call us: +1 302 703 7458; please leave a message if we're assisting another Piktochart user.
We're available 24 hours Eastern Standard Time on weekdays and 9am to 5pm on Saturdays.
We'll aim to reply your emails and/or requests in 1-2 working days.
To help us help you, here is some information which you can provide to speed things along: find a solution.