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I don't have my Pro features, but I paid for the subscription. What happened?

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We're sorry there was an issue. Your account may tell you that you need to level up. Please note our package features and pricing. 

For a Piktochart Pro Lite account: ($15 per month / $150 per year) (no education or non profit discount available for this package)

-- You can choose from more than 200 templates and 4 infographic formats
-- Your output will display the Piktochart logo / watermark
-- You can upload up to 100 mb of personal images
-- Your downloads will be standard resolution JPG and PNG formats only
-- If you Publish your work it will be available for public viewing.

For a Piktochart Pro account: ($29 per month / $290 per year) ($39.99 per year/ discounted price for Pro Education and Non Profit users)

-- You can choose from more than 200 templates and 4 infographic formats
-- Your output will have no reference to Piktochart/ Logo can be removed and is set to be OFF by default. 
-- You can upload up to 400 mb of personal images
-- You'll have 4,000 Icons and Pictures to choose from
-- Your downloads are available in higher resolution JPG, PNG and PDF formats
-- You can share your work to your SlideShare account, if desired
-- You can choose who, if anyone, is able to view your work if Published (privacy controls)

Please click your username/ email when logged in and click Account Settings, then Plans and Billings to see if you need to purchase Pro and level up.

If you are needing a discounted rate for Education or Non Profit for the year again, you can apply again for your Annual subscription here as it doesn't auto renew:

Education:

http://piktochart.com/pricing/education/

Non Profit/ Charity/ Government

http://piktochart.com/pricing/nonprofit/

If this is not the case, please contact us, and we're ready to assist you! :) 

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