Find out about how to use Piktochart here

I paid for Pro / Lite , but it isn't showing my Pro or Lite features. How can I check this?


If you logged in, but you can't see your Pro or Lite features, please check your Account settings. This is available to you once you click your Username or Email at the top. 

Next, click on Plans and Billings. If your Plans and Billings section is saying to level up, it could be expired.


Also you can check to see if you have a second account. You can first, Log Out there, then input any email you have used on our Main Page here , then click Log in.

If you feel that you need to reset your password, you can enter any email, click Forgot Password there, and it will arrive to the email inbox that you may have registered with. We appreciate you Piktochart-ing and hope this helps!

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