We understand how frustrating it can be when you need help, whether you're locked out of your account or experiencing some other trouble. We want to be of assistance to you as soon as possible!
You can get in touch with our Customer Delight Team, and when contacting us, please include the following information:
- What is the name of your problematic infographic?
- What is the email used to login to Piktochart?
- Do we have permission to access your account?
- What browser are you using and what version is it?
- Can you please send us a screenshot of your issue? (important)
The information above will help us diagnose the problem and help you find a solution. We want to help you successfully make your visuals!
We look forward to helping you!
Lots of Piktolove, from:
Zhen, John, Joline, Cara, Tosin, & Carmen :)