There are a number of ways in which you can get in touch with John, Joline, Tosin, Cara, Carmen and Zhen from the Customer Delight team, and we hope you can provide us with pertinent information for us to help you as quickly as possible!
If you have an opportunity to discuss with us or feedback for us, please provide as much detail as possible.
If you can't log into your account or can't renew your discount subscription on the non-profit or education pages, please be sure to let us know your Piktochart email and if different, your education or non-profit email.
And if you've reset your password but not received the email, please ensure you've tried this first.
Fill in this form: http://piktochart.com/support/contact-us/
Chat with us as a PRO member. There's a "Help Us" button at the bottom right of the editor when you're logged in; click it, then "Chat with Us."
We're available 24 hours Eastern Standard Time on weekdays and 9am to 5pm on Saturdays.
We'll aim to reply your emails and/or requests within 1-2 working days.
To help us help you, here is some information which you can provide to speed things along: find a solution.