We're sorry there was an issue. Your account may tell you that you need to Level Up, especially if your subscription has expired. Here's how to check your current subscription. Please note our package features and pricing.
If you are looking for a discounted rate for Education, Non-Profit or Government for this year, you can apply or renew your annual subscription here as (it does not auto-renew):
Non-Profit, Charity, Government: http://piktochart.com/pricing/nonprofit/
If this is not the case, please contact us, and we're ready to assist you! :)