Two Factor Authentication

Two-factor authentication is a security feature that helps protect your Piktochart account in addition to your password. If you set up two-factor authentication, you'll be asked to enter a special login code or confirm your login attempt each time someone tries accessing Piktochart from a device or browser we don't recognize.

IN THIS ARTICLE

To enable two-factor authentication:

1

Log in to your account

2

Head over to Account Settings page 

3

Under Two Factor Authentication, click Enable

4

If you logged in using your email and password, you’ll need to enter your password again; otherwise, you'll need to set a password up.

If you signed in using Google and clicked 'here', a link to set a password for Two-Factor Authentication has been sent to your email. You may still log in with Google/FB after setting your new password.

5

Select either Authentication App or Email OTP

  • Authentication App: If you're using an authentication app, you'll see a QR code to scan to add Piktochart. If you cannot use a barcode, you can use the text code. 

  • Email OTP: If you’re using an email OTP, you’ll receive your OTP via email
6

Enter the 6-digit verification code generated by your authentication app or email, then click Enable 2FA.

The 6-digit verification code is only valid for 30 seconds for the authentication app and 5 minutes for email OTP. 

7

You’ll find a list of recovery codes. We recommend saving the recovery codes in a password management app such as Lastpass in case you were to lose access to your authenticator app. Each code can only be used one time.

Logging In:

When you set up two-factor authentication on Piktochart, you’ll be asked to choose one of two security methods depending on your setup:

  • Enter 6-digit authentication from a third-party authentication app.
  •  6-digit OTP code from you email

Disable 2FA:

1

Go to your Account Settings page 

2

Under Two-Factor Authentication, click Configure

3

Toggle Authentication App and Email OTP off

4

Input your password and click Disable

Common Questions:

I have issues getting a 6-digit authentication/OTP code.

You can scroll down and click Enter a two-factor recovery code to recover your account.

What are Two-factor Recovery codes?

You should receive a list of recovery codes once you set up Two Factor Authentication. It looks like this 

If you still have issues logging in, you can contact us at [email protected]

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.