Two Factor Authentication
Two-factor authentication is a security feature that helps protect your Piktochart account in addition to your password. If you set up two-factor authentication, you'll be asked to enter a special login code or confirm your login attempt each time someone tries accessing Piktochart from a device or browser we don't recognize.
To enable two-factor authentication:
Log in to your account
Head over to Account Settings page
Under Two Factor Authentication, click Enable
If you logged in using your email and password, you’ll need to enter your password again; otherwise, you'll need to set a password up.
Select either Authentication App or Email OTP
Authentication App: If you're using an authentication app, you'll see a QR code to scan to add Piktochart. If you cannot use a barcode, you can use the text code.
Email OTP: If you’re using an email OTP, you’ll receive your OTP via email
Enter the 6-digit verification code generated by your authentication app or email, then click Enable 2FA.
The 6-digit verification code is only valid for 30 seconds for the authentication app and 5 minutes for email OTP.
You’ll find a list of recovery codes. We recommend saving the recovery codes in a password management app such as Lastpass in case you were to lose access to your authenticator app. Each code can only be used one time.
When you set up two-factor authentication on Piktochart, you’ll be asked to choose one of two security methods depending on your setup:
- Enter 6-digit authentication from a third-party authentication app.
- 6-digit OTP code from you email
Go to your Account Settings page
Under Two-Factor Authentication, click Configure
Input your password and click Disable
I have issues getting a 6-digit authentication/OTP code.
You can scroll down and click Enter a two-factor recovery code to recover your account.
What are Two-factor Recovery codes?
You should receive a list of recovery codes once you set up Two Factor Authentication. It looks like this
If you still have issues logging in, you can contact us at [email protected]