Payment Failure

If you were shown an error while we attempted to process your credit card, please double-check your payment information and try again.

Here are some possible reasons why you've experienced a failed payment:

Payment refused
This is the most common situation - the issuing bank declines to process the payment. To resolve this, please contact your bank and advise them to authorize the transaction. 


Invalid card number

Please ensure that your card number is correctly entered. Failure to do so will result in the inability to process the transaction.


Fraud / Flagged Orders

For transactions that reach a certain fraud score, your transaction will be flagged for manual approval by the Paddle support team. If your order is deemed potentially fraudulent, you will be informed through a notification on the checkout and via email from the Paddle team that your order has been flagged for manual approval. You will receive an email like this: 

Once your order has been approved, your card will then be charged and your Piktochart will be upgraded. If the flagged order is deemed fraudulent or illegitimate, the money is released back to you via your method of purchase, and will not be charged further. You will receive an email notification.

Typically flagged orders are handled by Paddle within 1-2 hours but can take up to 12 hours. Feel free to contact Paddle Support Team here with your email address you've used for the transaction. 


Security code declined

Please ensure that you enter the correct security code (CVC or CV2). Failure to do so will result in the inability to process the transaction. The security code can usually be found at the back of your card to the right of the signature box.


Blocked card

Your bank has blocked the use of your card. Please contact your bank so that it may be unblocked for this and other transactions.


Expired card

A card’s expiry date is typically found on its reverse side or embossed on the front side. Ensure that your card is not out of date - transactions attempted on expired cards will fail.


Not enough balance

We may be unable to process any transaction if the transaction amount exceeds the remaining balance in your account or is under your total transactions limit. Please ensure there are sufficient funds in your account before attempting payment again.
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