Changing email address
To change the email address used to log into your Piktochart account, follow these steps below:
- Log in to your Piktochart account using the current email address and password.
Go to the upper right corner Personal Profile icon and select Account Settings in the dropdown.
- On your Personal Settings tab, go to Email Address field.
- Click Change and enter your desired new email address and password, and select Update to save your new credentials.
Once you've followed all of the necessary steps, you should then be able to log in using your new email address and your existing password.
I forgot my password. How do I reset my password?
To reset your password, use this reset password link to choose a new password.
You should receive a password reset email notification requesting you to change and reset a new password. Do check your Spam/Junk mail box to see if you do not receive them!
What if I signed up via Google or Facebook?
If you used Google or Facebook to create your account, you must unlink that connection in order to begin using an email address and password to access your Piktochart account, instead. Unlinking is done through your Personal Profile Settings page.
Can I share my account with someone else?
We require each user account to also use a unique email address. This means that accounts may not share the same email address.
Can I allow anyone to log in to my account?
For the protection of users and their data, Piktochart operates on the premise of unique logins. We recommend that only you use your login for Piktochart. Doing otherwise can cause issues with saving or downloading your visual properly. We wouldn't want your hard work to go unsaved or be overwritten; in these cases, we cannot help recover lost work.
If you would like to collaborate with others, you can invite team members to your Workspace.
Issues Changing your Email Address
If you attempt to change your email address and find that it doesn't update after saving the changes, the email address you are attempting to use is probably associated with another Piktochart account.
Since each address can only be associated with one account, it will not allow you to use the same email again. Please try using a different email address instead!
What happens when the Account Owner is unavailable?
It happens — people switch jobs, leave the company, go on extended leave — the Account Owner may be unavailable for any number of reasons. Still, since our obligation is to the current Account Owner, we’re unable to transfer the account to anyone else without their permission.
The quickest route is often to contact the current Account Owner and ask them to log in and transfer ownership of the account right away from their Personal Profile page.
Otherwise, we can also gladly reach out to the current Account Owner at the email address we have on file and request permission to transfer the account. If it’s a company address and another employee has access to the inbox, the person who receives the email can grant permission to transfer the account.
Assuming you don't know the password for the account, you can trigger the password reset email by clicking on the reset link on the login page. We'll then send the password reset email to the account owner's inbox, which you'll need to be able to access. Therefore, we advise speaking to your IT team about this so you can open the password reset email we send.
If all the above fails, we can make an exception to change ownership of the account for you following a quick security measure. You will need to submit a written request to our Support Team, including:
- The account username
- The name and email address of the previous account owner
- The name and email address of the new account owner
- The last four digits of the credit card number on file (for paying users)
- The visual titles saved in the account