To reset your password, use this link to choose a new password (click or copy & paste the link into your browser):
The response will be sent to the inbox of the email account registered to Piktochart.
Please note you can only change your password in the manner above if you log in to Piktochart directly. If you use Google or Facebook login to access your Piktochart account, you'll have to change that password, instead.
I did not receive the confirmation or reset password email! How can I access my account?
If you did not receive the email message from Piktochart to confirm the account that you registered (or email with a link to reset your password), and you have a spam filter, please ensure that you:
- Check and make sure that the message has not been filtered as spam, junk or trash in your email account. This may need to be accomplished with your IT department or Help desk if it is a work or organization email or internet connection.
- Add the following to your email contacts or trusted senders list within your email provider: @piktochart.com, [email protected], and [email protected] to avoid missing future emails from us.
- Resend the confirmation email by entering your email address here.
- You might have entered the wrong email. You can change your email address.
If you are a student using Google classroom, please sign up using the Google sign-up option, rather than by email address. If you have already signed up with your email address and have not received the confirmation email, contact us and we can delete your current account for you to sign up with the Google option, instead.
I received an email that I created a new Piktochart account, but I didn't create an account?
Most likely, someone tried to create a Piktochart account using your email by mistake. If this email isn’t confirmed, they won't be able to download their visuals and share them publically.
The easiest thing to do is to ignore the email. You can also reach out to us and let us know and we can look into it for you!