Cancel Recurring Billing

We’re sorry to see you go—but if you’ve decided to cancel your subscription, here’s a quick guide on how to do it. Please do so before the expiration date of your current account or your next billing date to ensure that you are not charged further.

How to Cancel my Recurring Plan?

1. Go to the upper right corner Personal Profile Icon → Account Settings.
2. Under  Workspace Settings, select Plans & Billings.
3. Click  Cancel Recurring.

4. Follow the steps and confirm by clicking the Confirm Cancellation button.

You will not be billed any further but you will still be able to enjoy all premium PRO /Business features and benefits until the expiration date.

No Refund Policy

Please note that all subscription payments are final and non-refundable. This includes:

• Forgot to cancel recurring billing
• Accidental purchases.
• Inability to use the service due to technical limitations not caused by Piktochart

What happens to my account and visuals after canceling my Piktochart plan?

You’ll still have access to your paid features until the end of your current billing period.

After that, your account will be downgraded, and you’ll lose access to:

• All your saved visuals
• Download and sharing options
• Any unused AI credits
• Assets and templates
• Your published visuals will be unpublished.

To regain access again, you’ll need to resubscribe to a paid plan. Learn how to resubscribe to a plan.

Canceling Piktochart Video subscription

Please contact our Support Team to cancel your active Piktochart Video subscription. At this moment, you won't be able to cancel the recurring billing from within the Account Settings. 

How to Resubscribe to a Paid Plan

If you have cancelled your subscription but would like to regain access to premium features, you can easily resubscribe to a PRO or Business plan at any time.

1. Go to Plans & Billings section
2. Click on the Resubscribe button.

3. Select the number of workspace members you want to add, review the order summary, and click Next: payment methods to continue with the payment. 
4. Make payments and checkout.

Common Questions

What happens once I downgrade to the Free plan?

If you downgrade, you’ll still have access to your paid features until the end of your current billing period.

After that, your account will switch to the free plan, and you’ll lose access to:

• Your saved visuals
• Download and sharing options
• Any unused AI credits
• Premium assets and templates

To regain access, you’ll need to resubscribe to a paid plan. Learn how to resubscribe to a plan.

Why can’t I see the cancel button in my account?

Most likely, it’s because your subscription has already been cancelled. Otherwise, please reach out to our support team at [email protected].

I've cancelled my subscription. How do I get a refund?

Cancelling a recurring plan does not trigger a refund. It only stops future payments from being charged. You’ll still keep access to all paid features until the end of your current billing period, after which your account will automatically downgrade to the free plan.

Please note that our no-refund policy applies once a payment has been processed. To avoid being billed again, make sure to cancel your subscription before your next billing date.

Learn more about our Terms of Use & Refund Policy. 

Does Piktochart offer a free trial for the Business plan?

At this time, Piktochart does not provide a dedicated free trial for the Business plan. However, all new users receive 7 days of free access with the free plan. This includes access to most of our core features, such as exploring the editor, creating visuals, and trying out Pikto AI.

This free access period gives you the opportunity to experience how Piktochart works before deciding if upgrading to the Business plan is the right choice for you.

You can explore the details of the Business plan, or feel free to reach out to our team if you’d like guidance on which plan best fits your needs.