Cancel Recurring Billing

If you need to cancel your subscription, you can do so before the expiration date of your current account or your next billing date.

How to cancel my recurring plan?

1. Go to the upper right corner Personal Profile Icon → Account Settings.
2. Under  Workspace Settings, select Plans & Billings.
3. Click  Cancel Recurring next to your account status. 

You will not be billed any further but will still be able to enjoy all PRO /Business benefits until the expiration date of your last payment.

Canceling Piktochart Video subscription

If you have an active Piktochart Video subscription, you won't be able to cancel the recurring billing from within the Account Settings. 

Please contact our Support Team to cancel your Piktochart Video subscription.

Resubscribing

If you cancel your Pro subscription but you'd like to resubscribe back, you can do so from the Plans & Billings section by clicking on the Resubscribe button.

Then, select the number of workspace members you want to add, review the order summary, and click Next: payment methods to continue with the payment. 

If you were previously on the monthly Pro plan, you can choose to resubscribe with monthly or annual pricing as well. 

Common Questions

Why can’t I see the cancel button in my account?

Most likely, it’s because your subscription has already been cancelled.

I've cancelled my subscription. How do I get a refund?

Cancellation of your subscription means that your subscription will not automatically be renewed in your next billing and does not mean that it will be refunded. You will need to reach out to the support team should you wish to refund the payments.

Learn more about our Refund Policy. 

Does Piktochart offer a free trial for the Business plan?

At the moment, Piktochart does not offer a free trial for the Business plan. However, the Free plan already includes access to most of our core features, allowing you to explore the platform, create visuals, and try out Piktochart AI. This helps you get a feel for the tool before deciding if upgrading is right for you. You can explore the Business plan here or reach out to our team for help deciding which plan suits your needs best.