You can cancel at any time, no questions asked.
You may reach out to the Customer Support team or Paddle, Piktochart's payment merchant with the following details:
- Piktochart Email Address
- Date of the payment transaction to be refunded
- Invoice number of the transaction to be refunded (or copy of the invoice)
Upon receiving the above details, we will begin the refund process which may take 3 to 5 business days before being reflected. It may also take longer depending on the bank.