Cancel Recurring Billing
IN THIS ARTICLE
We’re sorry to see you go—but if you’ve decided to cancel your subscription, here’s a quick guide on how to do it. Please do so before the expiration date of your current account or your next billing date to ensure that you are not charged further.
How to cancel my recurring plan?
- Go to the upper right corner Personal Profile Icon → Account Settings.
- Under Workspace Settings, select Plans & Billings.
- Click Cancel Recurring.
- Follow the steps and confirm by clicking the Confirm Cancellation button.
You will not be billed any further but you will still be able to enjoy all premium PRO /Business features and benefits until the expiration date.
💡 Cancellation of your subscription means that your subscription will not automatically be renewed in your next billing and does not mean that it will be refunded. Reach out to our support team should you wish to refund the payments. Learn more about our Refund Policy.
Canceling Piktochart Video subscription
Please contact our Support Team to cancel your active Piktochart Video subscription. At this moment, you won't be able to cancel the recurring billing from within the Account Settings.
How to Resubscribe to a Paid Plan
If you have cancelled your subscription but would like to regain access to premium features, you can easily resubscribe to a PRO or Business plan at any time.
- Go to Plans & Billings section
- Click on the Resubscribe button.
- Select the number of workspace members you want to add, review the order summary, and click Next: payment methods to continue with the payment.
- Make payments and checkout.
💡If you were previously on the monthly Pro plan, you can choose to resubscribe with monthly or annual pricing.
Common Questions
Why can’t I see the cancel button in my account?
Most likely, it’s because your subscription has already been cancelled. Otherwise, please reach out to our support team at [email protected].
I've cancelled my subscription. How do I get a refund?
Cancellation of your subscription means that your subscription will not automatically be renewed in your next billing and does not mean that it will be refunded. You will need to reach out to the support team should you wish to refund the payments. Learn more about our Refund Policy.
Does Piktochart offer a free trial for the Business plan?
At the moment, Piktochart does not offer a free trial for the Business plan. However, we offer 7 days Free trial plan that includes access to most of our core features, allowing you to explore the platform, create visuals, and try out Pikto AI. This helps you get a feel for the tool before deciding if upgrading is right for you. You can explore the Business plan here or reach out to our team for help deciding which plan suits your needs best.