Free User Account Limits

When you sign up for a free Piktochart account, you’ll have 7 days of access with the standard free plan features, plus temporary perks such as full access to all templates and 60 AI credits. If you do not upgrade to a paid plan within this period, your account will be locked, and your visuals will be deleted.

What You Get During the 7-Day Access Period

• Downloads: 2 download credits, with downloads available in PNG format only.
• Templates: Full access to all templates in the Piktochart library.
• AI Credits: 60 credits for AI-powered tools such as AI Visual Generation, AI Image Modifier and so on.
• No Payment Required: You won’t be charged—there’s no payment needed to start using your account.
• Upgrade Reminder: We’ll send reminders before your access ends so you can keep your visuals and account.

After 7 Days: Account Lock & Data Deletion

• Account Lock: On day 8, you will not be able to create or edit any more visuals, or access Pikto AI.
• Visuals Deletion: Any visuals saved during your free access will be deleted and they will not be restored. Your published visuals will be unpublished.
• No Recovery After Deletion: Even if you upgrade after your access ends, deleted visuals will not be recovered.
• Upgrade: If you subscribe within the 7 days period, you'll retain access to your visuals. However, should you cancel and downgrade in the future, you will lose your visuals again. If you subscribe AFTER the 7 days period, your visuals will still be deleted.

Existing Piktochart Users (Legacy) Who Have Never Subscribed

If you’re an existing Piktochart user (legacy users) who has never subscribed to a paid plan, you’ll be given 45 days to upgrade, from the date you received the email notification from us.

• During the 45 Days

  You will continue to have access to your free plan features. We’ll send you reminder notifications during this period so you have time to decide.

• After 45 Days

  If you haven’t upgraded to a paid plan, your account will be locked, and all your visuals will be deleted. Once deleted, visuals cannot be recovered—even if you upgrade afterward.

• Upgrading During the 45 Days Window

  Upgrade to Pro or Business within your 45-day window, and you’ll retain permanent access to every design you’ve created, even if you downgrade afterwards.

How to Avoid Losing Your Work

• Upgrade Early: Subscribe to a paid plan before your access ends to keep your visuals and account active.
• Download Your Work: Export your visuals (PNG format) before your account is locked if you choose not to upgrade. Do note that there is a limit of 2 free download quota.

If you need help choosing a plan or saving your visuals, our support team is ready to assist.

Common Questions

Where is all my saved visuals?

If you see this prompt and a screenshot similar to below, it means that your access or grace period has ended. A subscription is required to unlock your account so you can create new visuals, access Piktochart templates and Pikto AI.

Check out our Pricing Page here to upgrade.

Will I lose my visuals after the trial ends?

If you do not upgrade within the trial period of 7 or 45 days, your visuals will be deleted from your Dashboard. Upgrade now to ensure that you continue having access to your visuals.

Do I need to enter a credit card to start the trial?

No, you are not required to enter your credit card to start the trial!

What happens to my published visuals if I did not upgrade within the grace period?

If you’re on a free plan and did not upgrade, your published visuals will be unpublished and deleted once your free access period ends.