Save, Download and Print
You'll first need to Save your visual and give it a unique name! This will store your work on your Dashboard so that you can further edit them later.
Piktochart will automatically save your visual each time the canvas is modified, however, it is recommended for you to manually use the Save button in case of a bad network connection and the auto-save function is not successful.
Name your visual. From the bar on the top left, key in the name of your visual.
Renaming will simply give the visual a new name; it does not create a second copy. To create another copy of your work without overwriting your original, use File → Duplicate and give the new version a completely new file name.
Click on the Save button at the top panel of the Editor.
You may find your saved visual on your Dashboard.
Once you have completed your visual, you can download your visual. Here's how:
Click on the Download button in the upper right corner.
Select the download formats available (if you are a PRO user, you can also download in PDF format) and the resolution options in either Normal, Medium or High Quality.
Check the Download as Block option to break each page into separate blocks.
Once downloaded, you should be able to find your file in the Download folder on your computer. If it does not download immediately then click the download as file now to try again.
If you do not choose Download as Blocks, there will be no separation or lines between blocks or pages. Your downloaded visual will be in one continuous long-form format.
After saving and downloading your visual to your computer, find the file you saved to your computer. Open it using your computer's photo or PDF software, and print with that application. In most cases, you should choose the fit-to-page option in your Printer settings.
Why can't I save my visual?
The use of Piktochart requires a stable internet connection so that your edits and your visuals' data are stored securely in our databases.
Unfortunately, edits made without a proper internet connection may not be saved. When you click the Save button but the visual fails to save, it will display an error message: 'Failed to save visual'. This can happen if your connection is working but unstable.
If you have tried to manually save the visual several times and it fails, you can try to duplicate the visual and save a new file. Then, please edit the new file.
Why can't I download my visual?
If one or more of your saved visuals will not Download, please consider the following:
- You will need to be using either Chrome or Firefox to access Piktochart. Internet Explorer, Edge, and Safari lack some technology that Piktochart requires, and may present problems such as this at times.
- You can try clearing the browser cache The following link may be helpful if this is a new process for you: Cache clearing
- Your computer may not have the memory needed for a very large download. You can divide your lengthy visual by using File → Duplicate so that you don't have to start over.
- The larger your canvas is, the longer it will take to download. 50,000 pixels is the maximum for total canvas height; larger canvases will not download but will display when your visual is published online.
Why is my visual not updated?
Sometimes, a visual does not generate its miniature thumbnail preview in the Dashboard because the work isn't manually saved, which may produce this:
In order to always see updated previews in your Dashboard, it is recommended to manually use the Save button. Sometimes, it may take some time (3-5 minutes) for the thumbnail to be updated due to the server loading time.
I lost my work. Can I recover it?
Any visuals saved to an account using the manual Save button should appear in your Dashboard.
If the saving process completes fully, your work will be found there in your Dashboard. Unfortunately, any versions not found there did not successfully reach the server for storage and are no longer available. This almost always has to do with the internet connection.
Also, we have on many occasions discovered that a Piktochart user may have created two Piktochart accounts, and sometimes the visual in question is actually located on the second account instead. In that case, you'd need to log in to the other Piktochart account to seek your visual.