Payment Methods

Piktochart processes all payments through Paddle, our official payment provider. With Paddle, we can now accept purchases using most payment methods! 

Accepted Payment Methods

You can pay for your Piktochart subscription via:

• Credit cards /Debit cards (Visa,Mastercard, American Express, etc.)
• PayPal
• Wire Transfers (ACH/SEPA/BACS)

Purchase Order (PO)

If your organization requires payment through a Purchase Order (PO), we’re happy to help! Please email your PO request to [email protected] so we can issue a manual invoice for you.

To speed up the process, please include the following details in your email:

• Full Name:
• Country:
• Registered Billing Address:
• Sales Tax Number / VAT Number (if applicable):
• Team Owner’s Email Address:
• Number of Seats You’d Like to Purchase:

Once we receive this information, our support team will send you the invoice and instructions for completing the purchase.

Accepted Currencies

• U.S. Dollar (USD)
• Mexican Peso (MXN)
• Singapore Dollar (SGD)
• Euro (EUR)
• British Pound (GBP)
• Indian Rupee (INR)

Common questions

Does the price charge inclusive of tax?

As a Merchant of Record, Paddle collects and remits sales tax in jurisdictions where this is a requirement. If you reside in a country or state in this list, sales tax will be added upon checkout. The addition of sales tax may see your subscription price increase by a minimal amount. You may find the tax breakdown in your receipt/invoice. 

I am tax exempted. How do I get a tax refund?

If you have a Sales Tax Exemption Certificate (US customers) or a VAT ID (or any other form of sales tax), please email [email protected] so Paddle can organise for sales tax to be refunded to you. Once this is done, you will no longer be taxed in all future billings. 

How do I find my paid invoice?

You will receive the paid invoice in your email inbox once your transaction is successful. Please search your Spam/Junk folder.  You can also View your invoice from your Plans & Billings Page. 

Learn more about Paid Invoice here! If you did not receive the invoice in your inbox, please reach out to [email protected].

Can I pay via check/cheque?

Unfortunately, we do not accept check/cheque payments at this time.

We currently support:

• Credit/Debit Cards
• PayPal
• Purchase Orders (manual invoice upon request — see above)