Paid Invoice & Receipt

You will receive a copy of the paid invoice via email once payment is made.

Paddle

For purchasers who purchased via Paddle, our new merchant of records, you will be able to view your paid invoice through the Plans & Billings Page as well.

To view and save your paid invoice from your Piktochart account:

Go to your Personal Profile Icon on the upper right corner → Account Settings.

Under Workspace Settings, select Plans & Billings.

You can find all your invoices, ready to be viewed by clicking View on the right

Right-click on the preview of the invoice (you should see a menu pop up with the print option)

Click Print and then choose the Save as PDF option in your printer settings to download as a PDF.

You will also receive an email notifying you of your recent transaction and you can retrieve your Paid invoices in your email inbox. Please check your Spam or Junk folder if you're unable to find them.

Once you have retrieved your invoice from your email:

Click View Receipt.

Next, click Add Address on the left side of your invoice.

A pop-up will request you to edit receipt information. You can also toggle This is a business purchase if you are filling in under a company. Click Save once completed.

You are free to update these as you see fit at any point in time. Any changes will also be reflected in future invoices generated.

Adyen

For Adyen ( our previous Payment Merchant) users, you can get your paid invoice or receipt in your Piktochart account,

1: Go to your Personal Profile Icon on the upper right corner → Account Settings.
2: Under Workspace Settings, select Plans & Billings.
3: You can find all your invoices, ready to be downloaded in PDF format.During the settlement process after you pay, it can take 3-5 days to gain access to your PDF receipt/ invoice there if you need to download or print it ( if by Paypal, the invoice is available immediately).

Submitted for settlement means that the payment was successful, but has not yet reached our bank.

You can also update your company information if needed for expensing at your company or organization on the Personal settings > Personal Profile tab in Account Settings.

If there’s an invoice you can’t find, please contact Support Team and we'll help look into this for you.