Paid Invoice & Receipt

You will receive a copy of the paid invoice via email once payment is made.

For Adyen users, you can get your paid invoice or receipt in your Piktochart account, 

1

Go to the upper right corner  Gear button → Settings & Members.

2
On your  Workspace Settings tab, select  Plans & Billings.
3

You can find all your invoices, ready to be downloaded in PDF format.

During the settlement process after you pay, it can take 3-5 days to gain access to your PDF receipt/ invoice there if you need to download or print it ( if by Paypal, the invoice is available immediately).  Submitted for settlement means that the payment was successful, but has not yet reached our bank.

You can also update your company information if needed for expensing at your company or organization on the Personal Settings tab in Settings & Members.

If there’s an invoice you can’t find, please contact us and we'll help look into this for you.

Paddle 

For purchasers who purchased via Paddle, our new merchant of records, you are no longer able to retrieve your paid invoice through the Plans & Billings Page. 

You will receive an email notifying you of your recent transaction and you can retrieve your Paid invoices on in your email inbox. Please check your Spam or Junk folder if you're unable to find them. 

Once you have retrieved your invoice: 

1

Click View Receipt. 

2

Next, click Add Address on the left side of your invoice. 

3
A pop-up will request you to edit receipt information. You can also toggle  This is a business purchase if you are filling in under a company. Click  Save once completed.

You are free to update these as you see fit at any point in time. Any changes will also be reflected in future invoices generated.

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